Mobile Telecommunications

RKCL has worked extensively in the mobile telecommunications sector and is recognised a s a leading provider or independent advice on risk communication on Electromagnetic Fields (EMF)

UK Mobile Phone Operators Association (MOA) – Various Risk Management and Communication Projects: The MOA represents the mobile phone industry in the UK on planning, and health and safety issues. It liaises with government and regulatory authorities as well as a wide range of special interest groups, the public and the media. Public, media and political concern about possible health risks from exposure to radio frequency emissions from handsets and from radio base stations (masts and antennae) requires an extensive programme of stakeholder engagement.

Dr. Kemp acts as Chairman and Independent Facilitator for a series of national stakeholder dialogue meetings on mobile telecoms, health and the environment under the auspices of the MOA. Four meetings have been held to date where participants come from industry, central government departments, local authorities, the General Medical Council, and local and national pressure groups.  Ray Kemp produces independent reports on the meetings.

MOA, Benchmarking Study: Ray Kemp undertook a benchmarking study of planning and consultation procedures for the mobile phone base station deployment programmes in 12 countries across Europe. The report was presented to officials of the Office of the Deputy Prime Minister – responsible for planning and development control procedures in England.

MOA, Consultation Best Practice: Ray Kemp undertook a series of training workshops in risk communication and consultation best practice for mobile phone companies in the UK. Workshops were held for Vodafone, Hutchison 3 G (now 3), One 2 One (now T Mobile), O2 and Orange, as well as for Orange in Switzerland.

Vodafone: Development of revised community consultation procedures following the Stewart Report: following the publication of the Stewart Report in 2000, Ray Kemp project managed and provided expert support for Vodafone’s Project Post Stewart. This involved the extensive revision of its site development procedures, including the assessment of community impact, introduction of increased transparency and development of community consultation procedures. The Vodafone model was revised and amended for adoption as the industry norm and is incorporated in the tri-partite Code of Best Practice between industry, central government and local government.

 

Risk Communication Manual for the World Health Organisation (WHO): Dr. Ray Kemp acted as advisor and Steering Group Chairman to the World Health Organisation, EMF Project, Geneva, on risk communication and risk perception in relation to Electromagnetic Fields (EMF) and mobile telecoms. The output was the widely distributed WHO Handbook “Establishing a Dialogue on Risks from Electromagnetic Fields” (Geneva 2002), which has now been translated into several languages. See  http://www.who.int/peh-emf/publications/risk_hand/en/

Community Consultation Manual for the Australian Mobile Carriers’ Forum (MCF): Ray Kemp and Tamsin Greulich developed a community consultation manual to support the implementation of the ACIF (Australian Communications Industry Forum) Code for low impact telecoms facilities in Australia. All four Australian Carriers (network operators) – Hutchison 3G, Optus, Telstra and Vodafone - have supported the development of the manual through the Mobile Carriers Forum (MCF). The manual provides detailed guidance on understanding people’s concerns about Electromagnetic Energy (EME), assistance in identifying key stakeholders in the site deployment process, detailed guidance on different procedures and techniques for effective communication - all linked to the ACIF Code procedures in easy to follow, colour-coded tables and figures.

Telstra, and the Australian Mobile Carriers Forum (MCF): Ray Kemp undertook a series of training workshops in Australia in 2003, 2004 and 2006 on risk communication and consultation best practice for mobile phone carriers. Workshops were held for Vodafone, Hutchison 3 G, Optus and Telstra. In addition, a strategic workshop was held for senior managers of the Australian Carriers and the industry’s safety regulator – the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA).

RMIT University, Melbourne: In 2006/7 RKCL gave informal advice to the Chief Operating Officer and his senior management team at RMIT University on the communication of health risk information arising from the investigation of an alleged brain tumour cluster in their Business School building in Melbourne. Subsequently, RKCL was asked to undertake an independent review of how RMIT had handled the overall crisis and provide with feedback on lessons learned for their business recovery process. This involved reviewing all relevant documentation and interviewing the involved parties prior to running a feedback workshop and reporting back. One common issue that emerged was the appreciation of all those interviewed for having the opportunity to raise and discuss issues that had been at the forefront of their minds for such a long time – and to feel that Senior Management wanted to listen and learn.